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Faq
Retail Donut Equipment Frequently Asked Questions:
What size plungers make what size donuts?
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As a rule of thumb, finished donuts will be 1-1.5” bigger than the plunger diameter being used. Ingredients and process variables impact donut size.
Where can I order replacement parts?
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Retail parts can be purchased from a Belshaw distributor partner. Check out our retail locations
here
Why don’t you sell direct?
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We sell our retail products through distributors as they can offer local support. Your distributor is there to help you with equipment specification through purchasing and after-sale support if/when needed.
What is the best fryer for a food truck?
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MKII Gas and MKII Electric are both very good options for food trucks. Electric is normally preferred, if appropriate power is available.
What products do I need to make mochi?
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Open Kettle Fryer, Submerger, Type B or F Depositor, Krinkle Plunger (with matching cylinder), and Mochi mix/ingredients.
Where can I see the products before I decide to purchase?
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Please reach out to your local distributor for support
here
.
Which type of icer is best for me?
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If a large variety of different products (up to 50 dz/hr) are being made, the H&I-2 or -4 may best suit your needs. If larger volumes of one type of product (up to 180 dz/hr) are being made, please consider the HI18F or HI24F.
Is an Open Kettle or Donut Robot
®
system best for me?
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For only cake rings, mini rings, or donut balls, the MKII or MKV would be a good option. For a large variety (size and shape) of cake donuts, and/or yeast donuts, an open kettle should be considered.
If a fryer has a capacity of 80 dozen/hour, how much will I actually get?
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A well-trained operator can normally produce at approximately 80%-100% of the stated capacity.
Which cake donut depositor do I need? Type B, Type F, or Type N?
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This will depend on the volume of the product you intend to make. Your distributor can help you with this decision, but normally for lower volumes type B or N are utilized. For higher volumes, type F are typical.
What are the differences between Mark II, Mark V, and Mark VI?
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Donut Robot
®
s or Marks are physically different in size and are rated by capacity and throughput. Specifications can be found
here
. Contact your
local distributor
for further assistance with choosing the appropriate equipment for your application.
Do I need a regulator for my gas fryer? What pressure should it be set at?
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Always check the manufacturing data tag on the machine to determine the proper fuel supply. Product specifications by model can be found
here
.
What type of receptacle do I need for the 616B/MK/OPK?
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Product specifications by model can be found
here
.
How do I install casters on my fryer?
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For safety reasons, casters must not be installed on a fryer.
BX Oven Frequently Asked Questions:
What is the difference between an installation and a startup?
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An installation includes placing the oven(s) onto the stand and connecting the stacking kit tube and mounting brackets, where applicable. The startup is only done after the ovens are installed. This includes confirming the utilities are properly connected and a thorough inspection ensuring the ovens are functioning properly and ready for production.
How do I schedule an installation or startup?
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Call 1-800-578-2547, or send an email to service@belshaw.com for tech support. Before scheduling an installation, please ensure proper utilities—including water—are available. Before scheduling a startup, the ovens will need to be installed and connected to power and water.
What outlets do I need to install the BX oven?
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You will need a 30 amp 3-phase locking receptacle NEMA L15-30R.
Ovens built before December 2022 will also need a standard 115-volt 15-amp outlet for the oven light.
My oven isn’t heating up. How do I reset the hi-limit?
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Step 1: The hi-limit reset button is on the back of the oven near the bottom of the back panel.
Step 2: There is a yellow sticker above the reset that says, “OVEN OVERHEAT RESET.” Push the reset button with the eraser end of a pencil.
How do I reset the fan motor overload?
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The fan motor overload reset button is on the back of the oven, near the left-hand side inside a square opening.
There is a yellow sticker above the reset that says “FAN RESET.”
There are 2 buttons on the overload. Push the black button to reset.
